Terms & Conditions

1. Acceptance of Terms

By accessing or using the PB11 Fitness Studio booking platform (the “Platform”), creating an account, or booking a class, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Platform. These Terms constitute a legally binding agreement between you (“User”) and PB11 Fitness Studio (“Studio”, “we”, “us”, “our”).

2. Services Provided

The Platform allows registered users to browse dance and fitness class schedules, book sessions with instructors, manage subscriptions, and make payments. Services are offered subject to availability at Chotti Baradari Road, Opp. Bhasha Bhawan, Patiala – 147001, Punjab, India. The Studio reserves the right to modify, suspend, or discontinue any service at any time with reasonable prior notice.

3. User Accounts

• You must be at least 13 years of age to create an account. Users under 18 require parental or guardian consent.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• You agree to provide accurate, current, and complete information during registration and to update it as necessary.
• We continuously monitor and log account activity, including profile updates, login/logout events, and page interactions. This information (including IP addresses, device platforms such as Android/iOS/Desktop, HTTP client versions, and OS versions where detectable) is recorded to verify that transactions are genuine and to prevent unauthorized modifications to your account.
• The Studio reserves the right to suspend or terminate accounts found to be in violation of these Terms.
• One account per person is permitted. Sharing accounts is prohibited.

4. Class Bookings

• Each registered client is permitted a maximum of one (1) class booking per calendar day.
• Bookings are confirmed only upon successful payment or deduction from a valid subscription.
• The Studio reserves the right to cancel or reschedule classes due to instructor unavailability, low enrolment, or circumstances beyond our control. Advance notice will be provided where possible.
• In the event the Studio cancels a class, a full refund or session credit will be issued.
• Clients are expected to arrive on time. Late arrivals beyond 10 minutes may be denied entry at the instructor’s discretion.

5. Cancellation & Refund Policy

• Free cancellation is available up to four (4) hours before the scheduled class start time.
• Cancellations made within four (4) hours of the class start time are non-refundable.
• Refunds for eligible cancellations will be credited to your account within 3–5 business days, or returned to the original payment method within 5–7 business days, at the Studio’s discretion.
• No-shows (failure to attend without cancellation) will not be refunded and the session will be forfeited.
• Subscription sessions that are not used within the monthly period do not roll over and are forfeited at month end.

6. Waitlist

• When a class reaches maximum capacity, clients may join a waitlist.
• If a slot becomes available, waitlisted clients will be notified in order of position via email and in-app notification.
• Promoted clients have a two (2) hour window to confirm their booking before the slot is offered to the next waitlisted client.
• The Studio does not guarantee waitlist promotion.

7. Monthly Subscriptions

• Monthly subscriptions grant access to up to twenty (20) class sessions per calendar month.
• Sessions do not carry forward; unused sessions are forfeited at the end of the subscription period.
• Auto-renewal can be toggled on or off from your account dashboard. Cancellation of auto-renewal does not refund the current period.
• The Studio reserves the right to adjust subscription pricing with at least thirty (30) days prior notice.

8. Payments

• All payments are processed securely via Razorpay. PB11 Fitness Studio does not store card or UPI details.
• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• All credits and subscriptions are subject to automated integrity checks. Any credits added to accounts that do not have a matching payment transaction (Razorpay receipt) or an authorized administrator grant will be flagged as unauthorized and are subject to immediate removal, and the associated account may be suspended.
• Session credits have no cash value and cannot be transferred or withdrawn.
• In case of a failed transaction, please contact us at support@pb11fitness.com with your transaction reference.

9. Code of Conduct

• Users must behave respectfully toward instructors, staff, and fellow clients at all times.
• Any form of harassment, discrimination, or threatening behaviour will result in immediate account termination without refund.
• Clients must not attend classes while unwell, particularly if they have an infectious or contagious condition.
• Filming or photography within the studio without prior written consent of the Studio management is prohibited.

10. Health & Safety

By booking a class, you confirm that you are in good health and aware of the physical demands of the activity. You agree to inform the instructor of any pre-existing medical conditions, injuries, or physical limitations. PB11 Fitness Studio is not liable for any injury, illness, or health event arising from participation in classes. We strongly recommend consulting a qualified medical professional before starting any new exercise programme.

11. Intellectual Property

All content on the Platform, including but not limited to logos, text, images, class materials, and video content, is the intellectual property of PB11 Fitness Studio or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by applicable law, PB11 Fitness Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profit, data, or goodwill, arising out of your use of the Platform or services. Our total aggregate liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Patiala, Punjab, India. By using the Platform, you consent to this jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least seven (7) days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

15. Contact Us

For any questions regarding these Terms, please contact us at:

PB11 Fitness Studio
Chotti Baradari Road, Opp. Bhasha Bhawan, Patiala – 147001, Punjab, India
Email: support@pb11fitness.com
Phone: +91-9646175003